Refund, Return, Replacement and Cancellation Policy

Quick and Hassle-Free Returns & Exchanges at Tanwar Decor

Returns & Refunds Policy:

Eligibility for Returns: Returns are accepted only under the following conditions

Damaged in Transit: A replacement will be provided. Refunds are not applicable.

Wrong Product Delivered: A replacement will be provided. Refunds are not applicable.

P Important Note: If a replacement item is out of stock or the delivery exceeds 15 days from the order date, a refund to the original payment source will be processed.

Other Return Issues :

For cases where the customer has ordered the wrong product or selected the wrong size:

The return request must be initiated within 7 days of delivery.

Logistics costs will be applicable based on order value.

P Important Note: Items that are not eligible for return or replacement will be clearly mentioned in the product description.

Timeframe for Returns:

Damage/Wrong Product: Must be reported within 2 days of delivery.

Other Returns: Must be initiated within 4 days of delivery.

Refund Policy:

No refunds will be provided to the original payment source except in the following cases:

Replacement is not possible due to item unavailability.

Delivery exceeds 10 days from the order date.

For All Other Cases – Store Credits Only

Refunds will be issued as store credits in the form of a coupon code.

Store credits must be redeemed in a single order and cannot be split across multiple orders.

The order value should be equal to or greater than the store credit amount.

Example: If your order value was Rs. 1,000 and the shipping cost deduction was Rs.150, you will receive a store credit of Rs. 850 as a coupon code.

This Rs. 850 store credit must be used in one single order. It cannot be split across multiple orders (e.g., Rs. 300 in one order and Rs. 550 in another).

Logistic Charges for Returns & Refunds

Order Value	Shipping Deduction
Below Rs. 999	Rs. 150
Rs. 1,000 – Rs. 2,500	Rs. 200
Rs. 2,501 – Rs. 5,000	Rs. 350
Rs. 5,001 – Rs. 10,000	Rs. 550

Non-Returnable Items: Certain items cannot be returned or replaced, including:

W Headlamps, electrical parts, mirrors, spark plugs, fiber parts, fuel system parts, performance parts, or pre-ordered items.

These items will be clearly mentioned as non-returnable in the product description.

Exchange Policy :

P Exchanges are subject to product availability.

P Requests must be initiated within 4 days of delivery.

P Items must be unused and in their original condition.

Logistics for Replacement:

For damage in transit or wrong product delivery, replacements are done at zero logistics cost. For wrong product ordered by the customer or wrong size selected, logistic costs will be charged based on order value.

Order Cancellation/Modifications:

Before Dispatch: Cancellations or modifications are allowed, but a 2.5% fee will be charged for orders placed via UPI, credit card, or debit card.

After Dispatch: Orders cannot be canceled or modified.

Defects & Warranty:

Each manufacturer has its own warranty policy. Tanwar Decor will assist in warranty claims but does not provide direct warranties.

General Guidelines:

P Packaging & Shipping for Returns/Exchanges: Customers must ensure proper packaging and shipping, except for issues involving damage or wrong product delivery.

P Quality Assurance: All returned items undergo a quality check. Items that do not meet return conditions will be refused.

P Feedback: Your feedback on your return/exchange experience is highly valued.

Important Notes:

P Change of Mind: Returns or exchanges for "change of mind" are not accepted.

P Policy Abuse: Repeated purchases of the same item with the intention of returning most of them will result in return fees or service refusal.

Need Assistance? Contact Us!

 +91 9812330596

Note: Policy is subject to change. Check product descriptions for return eligibility before ordering.